Gaming is for enjoyment, not stress. At luckybuzz, we want every player to know their limits and enjoy the games consciously and in control.
Luckybuzz believes the best gaming experience is built on a safe environment. That's why we follow six core principles to protect every player.
Luckybuzz applies a strict age verification process at registration. No one under 18 can open an account — this is our first and most important responsibility.
Set your own daily, weekly, or monthly deposit limit — whatever works for you. Once set, the limit takes effect immediately. To increase it, you'll need to wait 24 hours.
If you need a break, choose a temporary or long-term self-exclusion. During the exclusion period, you will not be able to access the platform or receive any promotional messages.
If you've been playing for an extended period, luckybuzz will send you a reminder. You can also set a maximum session time yourself to avoid playing too long.
Set how much you are willing to lose per day, week, or month. Once you reach that limit, the system will automatically warn you or stop your gaming session.
When it comes to problem gambling, luckybuzz does not stop at providing tools — we also connect players with professional counselling organisations.
Gaming is entertainment — not a source of income. At luckybuzz, we want to remind every player: a win is never guaranteed, but the fun should always be there. Responsible gaming means enjoying the games while staying in control of your time, money, and emotions.
On this page, we explain what responsible gaming means, how to recognise problem gambling, the tools luckybuzz offers to support you, and where to turn for professional help.
Please note: Gaming should always be for entertainment. Never game in the hope of recovering lost money or as a way to solve financial problems.
Responsible Gaming means enjoying gaming consciously, in a controlled way, and with a healthy mindset. It doesn't mean quitting — it means keeping gaming in its proper place in your life.
When gaming stops being fun and starts feeling like a burden — when you can no longer make time for family, or struggle to focus on work or studies — that is a sign the line has been crossed. luckybuzz believes that a truly healthy gaming culture can only exist when players are doing well.
Every game on luckybuzz produces outcomes at random — no strategy or system can guarantee a win. Always keep that in mind.
Problem gambling is a mental health condition — it is not a sign of weakness, but a treatable state. If you notice the following signs in yourself or someone close to you, take action immediately.
If you recognise 3 or more of the signs above in yourself, please contact us immediately or submit a self-exclusion request.
Answer the following questions honestly. If more than 5 of your answers are "Yes", it may be time to speak with a professional.
Have you ever spent more time or money on gaming than you planned?
Have you missed work, studies, or family responsibilities because of gaming?
After a loss, have you felt the need to play more to win back what you lost?
Have you borrowed money or taken funds from someone to fund your gaming?
Have your family or friends expressed concern about your gaming?
Have you tried to stop gaming and been unable to?
Have you hidden the extent of your gaming from family or friends?
Do you feel restless, irritable, or empty when you're not gaming?
These questions are completely confidential. Be honest with yourself — that's the first step toward change.
Luckybuzz provides several effective tools to help you manage your own gaming. You can set them up directly from your account settings.
Set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set the maximum amount you are willing to lose within a given period. When the limit is reached, the system will alert you or stop the game.
Set a maximum duration for each gaming session. When the time is up, you will receive an automatic alert or be logged out.
Take a temporary break for anywhere between 24 hours and 6 weeks. Account access will be restricted during this period.
Exclude yourself from the platform for 6 months to 5 years, or permanently. Any attempt to open a new account during the exclusion period will be rejected.
If bonus or promotional offers tempt you into excessive gaming, opt out of all marketing communications.
To use these tools, go to your account settings or contact our support team. Setting limits is completely free and takes effect instantly.
Self-exclusion is an important decision, and luckybuzz treats it as the highest priority. Please follow the steps below:
Log in to your luckybuzz account and go to the "Account Settings" menu.
Click on the "Responsible Gaming" tab.
Choose from 6 months, 1 year, 3 years, 5 years, or permanent exclusion.
Confirm your decision. The exclusion takes effect immediately and all active sessions will be terminated.
A confirmation of your exclusion will be sent to your registered email. You will not receive any promotional messages during this period.
Any attempt to open a new account during a self-exclusion period will be detected and rejected. Do not try to bypass the system — it only harms you.
Luckybuzz is a strictly 18+ platform. Keeping minors away from gaming is a shared responsibility — ours and yours as a parent or guardian.
If you believe a minor has accessed your account, please notify us immediately. We will take prompt action.
Problem gambling is a treatable condition. You do not have to face it alone — reaching out for help is a sign of strength.
Seek help from a professional organisation to deal with gambling problems. Speak with your doctor or a mental health specialist. In Bangladesh, the National Institute of Mental Health (NIMH) provides counselling on gaming addiction.
Seeking help is never a sign of weakness. The sooner you take action, the sooner you can recover.
Register at luckybuzz and experience the benefits of responsible gaming for yourself.
18+ | Play Responsibly | Terms Apply