Privacy & Security

Luckybuzz Privacy Policy — How We Protect Your Information

Find out exactly how your personal information is collected, used, and securely stored at luckybuzz — all laid out transparently. Your privacy comes first.

Last Updated: January 2026

Luckybuzz protecting your privacy

We believe your data belongs only to you. That is why we uphold the highest security standards.

SSL encryption security

All your data is protected with 256-bit SSL encryption. No third party can intercept your connection.

Your data is never sold

Luckybuzz never sells your personal information to third parties. Your data is used solely to deliver our services.

PCI DSS payment security

Your payment information is stored in accordance with international PCI DSS standards. Card numbers and bank details are never stored directly on our servers.

KYC verification & identity protection

The identity verification process is conducted entirely through encrypted channels. Your ID document details are stored in a secure vault.

Marketing Controls

You can unsubscribe from our promotional emails or notifications at any time. Your preferences guide us.

Regular security audits

Our systems are regularly tested by independent third-party security experts to ensure your data remains protected at all times.

Welcome to luckybuzz.onl. We understand that sharing your information on any platform online is something you think carefully about. That is why our Privacy Policy is written with complete transparency — so you know exactly what data we collect, why we collect it, and how securely we keep it.

This Privacy Policy applies to all luckybuzz services. By using our website, mobile app, or any of our digital channels, you are considered to have agreed to this policy. Please take a moment to read it — it is in your own interest.

Please note: This Privacy Policy is an integral part of our Terms & Conditions. We recommend reading both together.

01

What information we collect

Luckybuzz collects two types of information from you — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly

  • At registration: full name, email address, date of birth, mobile number
  • Address details: home address, city, country, and postal code
  • For identity verification: a copy of your national ID, passport, or driving licence
  • Payment details: mobile banking number, bank account information
  • During support interactions: messages you send and your contact details

Automatically Collected Information

  • Device information: device type, operating system, browser type
  • Network information: IP address, internet connection type
  • Usage patterns: games played, time spent playing, pages visited
  • Transaction history: dates and amounts for deposits and withdrawals
  • Cookie & session data: data related to your browsing preferences and session
Data type Purpose of Collection Retention Period
Identity information Account verification & KYC 5 years after account closure
Payment Information Transaction Processing & Verification 7 years for legal requirements
Gaming History Service improvement and dispute resolution 3 Years
Cookie data Experience personalization Per session or up to 1 year, whichever comes first
Communication Records Support & Dispute Resolution 2 Years
02

Purpose of data use

Luckybuzz uses your information only for specific, defined purposes. We will never use your data for unrelated activities without your consent.

Primary Use

  • To create and manage your account
  • To process deposit and withdrawal transactions
  • To complete the age and identity verification (KYC) process
  • To improve and personalize your gaming experience
  • To provide customer service and technical support

Legal & security use

  • To prevent fraud, money laundering, and cybercrime
  • To meet international and local legal obligations
  • To comply with regulatory requirements
  • To promote responsible gaming and support users experiencing difficulties

Marketing & Communications

With your consent, we send new bonus offers, promotions, and game updates by email. You can opt out of these notifications at any time.

We never sell your data to advertisers or use it for third-party marketing without your permission.

03

Data retention and security practices

Luckybuzz follows the highest industry standards to protect your data. Our security infrastructure is regularly upgraded and audited by independent third-party experts.

Technical Security

  • 256-bit AES encryption — the same level of security used by banks and government agencies
  • SSL/TLS protocol — protecting all data transfers
  • Two-factor authentication (2FA) — an extra layer of security for account access
  • Firewall and DDoS protection — defence against cyberattacks
  • Regular security audits and penetration testing

Administrative Security

  • Restricted staff access — only authorized personnel can view your data
  • Regular privacy and security training for all staff
  • All access is logged and reviewed
  • You will be notified within 72 hours in the event of a data breach

Despite all our security measures, no system is 100% secure. Keep your password strong and never share it with anyone.

04

Sharing data with third parties

Luckybuzz never sells your data. However, limited information is shared with trusted partners as necessary to operate our services.

Who We May Share Your Information With

  • Payment provider: Information required to process transactions — used solely to confirm payments
  • Identity verification service: Licensed verification agency for completing the KYC process
  • IT & infrastructure partners: For server management and technical support
  • Legal authorities: Upon a valid court order or legitimate request from a regulatory authority
  • Fraud Prevention Agency: In industry-shared databases to identify illegal activity

All third-party partners are contractually bound to uphold our privacy standards. They may only use your data for the specified purpose and are prohibited from using it for their own ends.

For international data transfers, we use GDPR-compliant agreements and Standard Contractual Clauses (SCCs).

05

Cookies & tracking technologies

Luckybuzz uses cookies and similar technologies to enhance your experience and ensure the platform functions properly.

Cookie types

  • Essential cookies: Login status, session data, and security — these cannot be disabled
  • Functional cookies: To remember your preferences such as language, theme, and game settings
  • Analytics cookies: To analyse user behaviour and improve our services
  • Marketing cookies: To show you relevant offers — only with your consent

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect how some features work.

06

Your privacy rights

Luckybuzz respects your right to privacy. Under international data protection laws, you have the following rights.

Right of access

You have the right to know what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data in certain situations.

Right to Restrict Processing

You may request that processing of your data be restricted in certain circumstances.

Right to Portability

You may request your information in a machine-readable format.

Right to object

You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, contact our support team. We will respond to your request within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — we will explain the reasons if that applies.

07

Children's Privacy

Luckybuzz is an adult gaming platform. We do not collect information from or provide services to anyone under the age of 18.

  • Age verification is required at registration
  • Any account found to belong to a user under 18 will be terminated immediately
  • Parents who have concerns are welcome to contact us
  • Any child's data collected inadvertently will be deleted immediately

Keep children in your household away from this platform. The use of parental control software is strongly recommended.

08

Privacy Policy Changes

Luckybuzz may update this Privacy Policy from time to time. Revisions may occur due to legal changes, adoption of new technologies, or expansion of our services.

  • You will receive advance email notifications of any significant changes
  • The date of any changes will always be shown at the top of the page
  • Continued use of the platform after changes constitutes acceptance of the updated policy
  • Contact support if you would like to view a previous version

This Privacy Policy was last updated in January 2026. We recommend reviewing it once every three months.

09

Contact Us

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team.

  • Email: [email protected] (general enquiries)
  • Response time: typically within 24–48 hours
  • Data rights requests: up to 30 business days
  • Critical security issues: Priority resolution

To learn more, visit our About us Visit the page or FAQ Find answers to common questions on the page.

Your data is secure — get started now

Your privacy is our top priority at luckybuzz. Play with complete peace of mind.

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